Refund Policy
Last updated: 22 July 2026
This Refund Policy explains how Alphorix handles refunds and cancellations for subscriptions to the Alphorix marketing & sales CRM (the "Service"). It forms part of, and should be read together with, our Terms of Service.
1. No refund after the subscription starts
All subscription fees are non-refundable once the subscription is active. This applies to monthly, quarterly and annual billing, to plan upgrades, and to additional sales seats purchased mid-cycle. By activating a paid plan you acknowledge that Alphorix begins allocating infrastructure, licences and support capacity to your workspace immediately, and that this capacity cannot be reclaimed for a pro-rata refund.
You are strongly encouraged to make full use of the 7-day free trial before activating a paid plan. The free trial exposes every feature of the Service so you can evaluate it end-to-end at no cost and without a card on file.
2. Cancellations
You can cancel a subscription at any time from the billing panel inside your workspace. Cancellation stops the next renewal — you retain full access until the end of the current paid billing period, after which the workspace enters a read-only state.
Cancellation does not trigger a refund of the current or any previous billing period.
3. Failed payments
If a scheduled renewal payment fails, Alphorix will retry the charge automatically and notify the Workspace Admin by email. Where payment remains unresolved 7 days after the retry sequence begins, the workspace is moved to a read-only state until a valid payment method is supplied.
4. Discretionary adjustments
Alphorix may, at its sole discretion, issue account credit — never a cash refund — in cases where:
- Duplicate charges occurred because of a payment-processor error;
- Extended, verified downtime materially exceeded the uptime commitment stated in our Terms of Service and a written credit request was submitted within 30 days;
- A billing configuration error on our side caused the workspace to be over-charged relative to the plan actually in use.
Requests are reviewed on a case-by-case basis and are not an admission of liability. Credits are applied against future invoices and have no cash value.
5. Chargebacks
If you have a concern about a charge, please contact legal@alphorix.net before initiating a chargeback with your card issuer. Unresolved chargebacks may lead to suspension of the workspace until the dispute is settled and any recovery fees passed on to us have been reimbursed.
6. Statutory rights
Nothing in this policy is intended to override any non-waivable statutory right you may have as a consumer in your jurisdiction. Where such a right applies, we will honour it.
7. Contact
Billing enquiries: legal@alphorix.net.
Registered address: Abu Dhabi, United Arab Emirates.