Terms of Service

Last updated: 22 July 2026

These Terms of Service ("Terms") govern your access to and use of the Alphorix marketing & sales CRM platform (the "Service"), accessible at alphorix.net and operated as part of Alphorix ("Alphorix", "we", "us" or "our"), registered at Abu Dhabi, United Arab Emirates. By creating an account, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Alphorix is a hosted software product that provides customer relationship management, marketing automation, lead routing, pipeline management and reporting tools primarily designed for forex brokers, prop trading firms, CFD/derivatives operators and financial-services marketing teams. The Service is provided on a subscription basis and is delivered as software-as-a-service.

Alphorix does not provide, broker, solicit or facilitate the trading of foreign exchange, contracts for difference, securities, cryptocurrencies or any other financial instrument. Nothing on the Service constitutes investment advice or a financial promotion by Alphorix.

2. Accounts & workspaces

Each customer is provisioned with an isolated workspace. The person who creates the workspace is the initial administrator (the "Workspace Admin") and is responsible for adding users, assigning roles and managing access. You are responsible for every action performed under your workspace, including by users you invite. Keep credentials confidential and notify us immediately at support@alphorix.net of any suspected unauthorised access.

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. If you register on behalf of a company, you represent that you have the authority to bind that company to these Terms.

3. Acceptable use

You agree not to use the Service to:

• Send unsolicited bulk communications (spam) or violate any anti-spam law;
• Market products or services that are unlawful in the jurisdictions of your recipients, including unlicensed financial services;
• Upload data obtained in breach of applicable data-protection or privacy law, including illegally scraped leads or lists you do not have lawful basis to use;
• Reverse engineer, decompile, resell or wrap the Service in a competing product;
• Introduce malicious code, attempt to breach security controls, or use the Service in a way that interferes with other customers.

Alphorix may suspend workspaces that materially breach this section, with notice where feasible.

4. Subscription plans & billing

The Service is currently offered on two paid plans: Basic(from $299 / month billed annually, or $499 / month billed monthly — includes 5 sales seats) and Advanced (from $499 / month billed annually, or $599 / month billed monthly — includes 10 sales seats). Additional sales seats are billed at $59 per seat per month. All prices are listed in United States Dollars (USD) and are exclusive of value-added tax, sales tax or any withholding tax, which will be added at checkout where required by law.

Subscriptions renew automatically at the end of each billing period until cancelled. Payments are collected via Stripe. Quarterly and annual billing by bank transfer is available on request; terms specific to those arrangements are set out on the invoice and prevail over conflicting terms in this section.

5. Free trial

New workspaces receive a 7-day free trial with full functionality. No credit card is required to start the trial. At the end of the trial the workspace enters a read-only state until a paid subscription is activated. Alphorix reserves the right to shorten, extend or discontinue the free-trial programme for future customers without affecting workspaces already active.

6. Refunds & cancellations

Subscription fees are non-refundable once the subscription is active. Please review our Refund Policy for the full policy, including how cancellations work and how billing is handled after termination. You may cancel a subscription at any time from the billing panel inside your workspace; cancellation takes effect at the end of the current paid billing period.

7. Customer data & confidentiality

You retain all right, title and interest in the data you upload or generate inside your workspace ("Customer Data"). Alphorix processes Customer Data on your behalf solely to provide and improve the Service, as described in our Privacy Policy. We do not sell Customer Data, and we do not use it to train third-party models.

Each workspace is logically isolated at the database layer. Alphorix personnel access Customer Data only when strictly required to operate the Service, respond to a support request you raised, or comply with a lawful order.

8. Service availability

We target 99.9% monthly uptime for the Service, measured excluding scheduled maintenance and events outside our reasonable control. Where downtime materially exceeds this target we will investigate and, at our discretion, credit affected workspaces on request.

9. Termination by Alphorix

Alphorix may suspend or terminate your access with immediate effect if (a) you fail to pay fees when due and remain unpaid for more than 7 days after notice, (b) you materially breach these Terms, or (c) continued provision of the Service to you would expose Alphorix to legal or regulatory risk. On termination we will retain Customer Data in a read-only state for 30 days to allow export, after which it may be permanently deleted.

10. Warranties & disclaimers

The Service is provided on an "as-is" and "as-available" basis. To the maximum extent permitted by law, Alphorix disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or that it will meet every regulatory obligation applicable to your business — which remains your responsibility.

11. Limitation of liability

To the maximum extent permitted by law, Alphorix's aggregate liability arising out of or related to these Terms, whether in contract, tort or otherwise, will not exceed the fees paid by you to Alphorix in the 12 months preceding the event giving rise to the claim. Neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility of such damages.

12. Indemnity

You will defend, indemnify and hold Alphorix harmless from any claim brought by a third party arising out of (a) your Customer Data, (b) your marketing activities conducted via the Service, or (c) your breach of these Terms or of applicable law.

13. Changes to the Service and to these Terms

Alphorix may modify the Service and these Terms from time to time. Where changes are material we will notify Workspace Admins by email or in-product at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict-of-laws principles. Disputes not resolved by good-faith negotiation will be submitted to the exclusive jurisdiction of the courts of Abu Dhabi, unless local mandatory law provides otherwise for you as a consumer.

15. Contact

Legal & contract enquiries: legal@alphorix.net.
Support: support@alphorix.net.
Registered address: Abu Dhabi, United Arab Emirates.