Assignment rules
Route by country, language and team — automatically.
Rules, round-robin and manager queues put every lead in front of an agent who speaks their language.
Build assignment rules once and let Alphorix do the routing. Leads are matched by country, language, source or campaign and shared fairly across reps, teams and regions.
See it in action
What's included
Country & language rules
Send Arabic speakers in MENA to your MENA desk, Spanish speakers in LATAM to theirs — no manual triage.
Round-robin & weighting
Distribute fairly across agents or teams, skipping anyone who is inactive.
Manager queues
Route to a manager's queue and let them hand-pick, with bulk re-assign tools.
Regional sub-admins
Regional admins manage only their regions' rules, users and leads.
Assignment audit
See exactly which rule assigned each lead and when — great for disputes.
SLA timers
Every new lead starts an SLA clock; breaches are flagged to the agent and manager.
How it works
- 01Create rules for countries, languages or sources
- 02Pick agents, teams or a manager queue
- 03Watch leads assign in real time and review the audit
Related features