SLA timers and the at-risk queue

Every new lead has an SLA window (default 24 hours). Miss it and the lead is flagged.

Where you see the badge

• Kanban cards get a red Past SLA pill in the top-left
• The Leads table shows an At risk column
• The Dashboard KPI At risk (SLA) is a live count

What clears it

Any of the following automatically clear the at-risk badge:

• Logging a call
• Sending an email
• Sending a WhatsApp message
• Moving the lead out of New

Change the window

Managers can set the SLA per campaign or per source in Assignment Rules.