Review client applications and KYC documents
Go to Revenue → Onboarding Reviews (admins, sub-admins and compliance).
The queue
Each row is one application with its status:
| Status | Meaning |
|---|---|
| Step 1–4 of 4 | Client is still filling in the sign-up |
| KYC pending | Submitted — waiting for your review |
| Documents requested / Awaiting documents | You asked for something; the client needs to upload it |
| Resubmission requested | The client must correct and resubmit |
| Approved / Rejected | Final decision |
Use the filters at the top to show only what needs your attention.
Reviewing an application
- Click the row to open it.
- Check the details and open each uploaded document.
- Choose an action:
- Approve — the client is verified; the CRM lead shows Approved.
- Request documents — pick which documents and write a short note. The client sees it in their portal.
- Request resubmission — for wrong or unreadable information.
- Reject — a reason is required and is shown to the client.
Every action is saved in the application history with who did it and when.
Morning digest
Managers get an email at 8:00 every morning listing applications waiting for review, so nothing sits in the queue overnight.
Onboarding dashboard
Clients & IBs → Dashboard shows your registration funnel (started → submitted → approved), approval rate and how long reviews take.
A walk-through of the client portal — sign-in, KYC uploads, statuses and messages from your team — for support and sales teams.
Switch on your branded registration link, choose the sign-up options and start sending clients to it.
See each lead's registration status, send them the sign-up link in one click and filter the Leads list by who still needs to register.